Refunds are made for product value only, excluding shipping and handling charges, unless you have received a damaged or defective product.
Products purchased as open box cannot be returned. Open Box products have been tested and are guaranteed to be functional. If your open box product is non-functional, please contact us.
Products received with physical damage must be reported to MusiccraftIndiawithin 2 days of the delivery date.
Any instrument, whose serial number is missing, altered or tampered.
Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issueswill not be accepted as returns
Opened or used sets of strings, boxes of reeds,
Acoustic Drum Kits and Drum heads cannot be accepted under returns unless there is a case of product malfunction / product defect.
For products returned with the following conditions below, a 15% product missing/damaged fee will be deducted from the refunded amount
Wear and tear on the product like small scratches and dents
Damage to the original manufacturing box or accessories
Computer software, Audio interface, Midi Keyboards (or any other product that require registration in order to be used. Once registered, the product cannot be reassigned to another user and therefore, we cannot accept the return)
All products with manufacturer seal. Once the seal is opened it cannot be assigned to another user, and hence MusiccraftIndia cannot accept the return unless there is a case of product malfunction.
Missing box items like an owner’s manual or software/ driver CD’s, etc.
Damage or dents incurred during the return shipping process
Refunds will not be processed for products with more significant damage or missing significant accessories, like connector cables, or DC power supplies.
If you would like to return a product, it is required to contact us as soon as possible at 8920540870 or email us to firstname.lastname@example.org
All returns must be authorised and the return shipment must be mailed within 10 days of the delivery of your order.
Please pack the product .properly, as it was delivered to you, so that there is no damage or dents during return shipment process.
The refund will be initiated only after the package has been received back at our store at New Delhi.
Shree Radha Communications
8/14, 1st floor, East Patel Nagar
New Delhi - 110008
Ph.no - 8920540870
The refund amount will be transferred, as per banking and payment gateway norms, within five business days of the receipt of the returned shipment at our store.
If you would like to cancel an order that you have recently placed, please call us as soon as possible at +91-8920540870 and quote your order number . If the shipment has not left our facility, you will receive a full refund within 10 business days. If it has left our facility, you will receive a full refund within 10 business days of the shipment being returned to us.
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